Simple, Transparent Payment Terms
No hidden fees. No surprises. Every new modem comes with a 30-day free trial, and everything about what happens when it ends is on this page.
Free Trial
Every new modem purchase includes a 30-day free trial with full access to all Teleleo features. During this period, you can:
- Receive SMS and OTP codes from anywhere
- Make and receive calls through SIP apps
- Use all platform features including two-way SMS, USSD commands, and SMS forwarding
- Test Teleleo with your own SIM card
Nothing is charged during the 30 days. We save your card when the trial starts, and when the trial ends your subscription begins automatically at £9.99 per month or £99.99 per year. Cancel any time before the 30 days are up and you pay nothing.
Subscription Plans
When the 30-day trial ends, your subscription continues on one of these plans unless you cancel before then:
Your modem purchase is a one-time payment. Subscriptions cover access to the Teleleo cloud platform and all features beyond the free trial.
Accepted Payment Methods
We accept all major credit and debit cards through our secure checkout. Payments are processed by Stripe, a globally recognised and secure payment platform.
All payment information is encrypted and handled securely. We do not store your full payment details on our servers.
Billing and Renewals
How Renewals Work
When you start your 30-day free trial, we ask for your payment details so your service continues without interruption once the trial ends. At the end of the trial, your paid subscription begins automatically — unless you cancel before the trial period ends.
We believe in transparency, so you can cancel anytime through your account dashboard. If you decide Teleleo isn't right for you, simply cancel before the 30 days are up and you won't be charged.
Annual Subscriptions
If you choose an annual plan, you'll be billed once per year. Annual plans offer savings compared to paying monthly.
Cancellation
You can cancel your subscription at any time through your account dashboard. After cancellation, you'll continue to have access until the end of your current billing period.
Refunds
Our refund policy is detailed in our full Terms of Sale. Generally:
- Modem purchases are final sale once shipped, subject to your statutory rights
- Subscription fees are non-refundable for the current billing period
- If you experience technical issues, our support team will work with you to resolve them
For specific questions about refunds, please contact our support team.
For Complete Terms
Our full Terms of Sale govern all purchases, trials, cancellations, and refunds. You can find them in the footer of our website or request a copy from our support team.
- You own your modem; subscriptions grant access to our platform
- Your SIM card is your responsibility and must be active with your mobile operator
- Service availability depends on your operator and regional network compatibility
- Teleleo is not a mobile network operator and does not replace your existing mobile service
Questions?
If you have any questions about payment, billing, or our terms, our team is here to help.
Email: [email protected]
Live chat: Available on our website
Phone: +44 20 3608 0605
Stay reachable worldwide with the latest Teleleo experience
Keep your home SIM active, receive OTP codes, make calls, send SMS, and run Teleleo products in one unified platform — without roaming fees and without losing access to the number your customers, colleagues, and banks already know.
