Simple, Transparent Payment Terms
No hidden fees. No surprises. Just clear, honest terms for using Teleleo — with a 30-day free trial on every new modem so you can experience everything before committing.
Free Trial
Every new modem purchase includes a 30-day free trial with full access to all Teleleo features. During this period, you can:
- Receive SMS and OTP codes from anywhere
- Make and receive calls through SIP apps
- Use all platform features including two-way SMS, USSD commands, and SMS forwarding
- Test Teleleo with your own SIM card
No payment is required during the trial. You'll only be asked to opt into a paid subscription after experiencing everything Teleleo offers.
Subscription Plans
After your 30-day trial, you can choose to continue with a paid subscription:
Your modem purchase is a one-time payment. Subscriptions cover access to the Teleleo cloud platform and all features beyond the free trial.
Accepted Payment Methods
We accept all major credit and debit cards through our secure checkout. Payments are processed by Stripe, a globally recognised and secure payment platform.
All payment information is encrypted and handled securely. We do not store your full payment details on our servers.
Billing and Renewals
How Renewals Work
Subscriptions are optional. When you start your 30-day free trial, we ask for your payment details to ensure uninterrupted service if you choose to continue. At the end of the trial, your paid subscription will begin automatically — unless you cancel before the trial period ends.
We believe in transparency, so you can cancel anytime through your account dashboard. If you decide Teleleo isn't right for you, simply cancel before the 30 days are up and you won't be charged.
Annual Subscriptions
If you choose an annual plan, you'll be billed once per year. Annual plans offer savings compared to paying monthly.
Cancellation
You can cancel your subscription at any time through your account dashboard. After cancellation, you'll continue to have access until the end of your current billing period.
Refunds
Our refund policy is detailed in our full Terms of Sale. Generally:
- Modem purchases are final sale once shipped, subject to your statutory rights
- Subscription fees are non-refundable for the current billing period
- If you experience technical issues, our support team will work with you to resolve them
For specific questions about refunds, please contact our support team.
For Complete Terms
Our full Terms of Sale govern all purchases, trials, cancellations, and refunds. You can find them in the footer of our website or request a copy from our support team.
- You own your modem; subscriptions grant access to our platform
- Your SIM card is your responsibility and must be active with your mobile operator
- Service availability depends on your operator and regional network compatibility
- Teleleo is not a mobile network operator and does not replace your existing mobile service
Questions?
If you have any questions about payment, billing, or our terms, our team is here to help.
Email: [email protected]
Live chat: Available on our website
Phone: +44 20 3608 0605
Stay reachable worldwide with the latest Teleleo experience
Keep your home SIM active, receive OTP codes, make calls, send SMS, and run Teleleo products in one unified platform — without roaming fees and without losing access to the number your customers, colleagues, and banks already know.
