Delivery to Any Country — Right to Your Door
Ordering your Teleleo modem is just the first step toward borderless communication. Getting it into your hands is the second — and we've made that process as simple as everything else.
Simple Delivery, Wherever You Are
Ordering your Teleleo modem is just the first step toward borderless communication. Getting it into your hands is the second — and we've made that process as simple as everything else.
We ship to every country in the world. Whether you're in London, Singapore, New York, or anywhere else, your Teleleo modem will reach you.
What to Expect When You Order
Order Processing
When you place your order, we begin preparing it immediately. Most orders are processed within 24 hours. You’ll receive a confirmation email with your order details and tracking information once your package ships.
Shipping Methods
We use trusted international carriers to ensure your modem arrives safely and on time. Shipping costs are calculated at checkout based on your location and selected shipping method.
Delivery Timeframes
Delivery times vary by destination. We ship from the United Kingdom, and most international orders arrive within one to three weeks, depending on your location and local customs processing.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s journey. If you have questions about your shipment, our support team is available via live chat during business hours.
Customs, Duties, and Taxes
International Orders
When shipping outside the United Kingdom, your order may be subject to import duties, taxes, and customs clearance fees. These charges are determined by your local customs authority and are your responsibility.
We recommend checking with your local customs office before ordering to understand any potential charges. Teleleo cannot predict or control these fees, and we're unable to reimburse them.
VAT for UK Customers
For orders shipped within the United Kingdom, all applicable VAT is included in the prices shown on our website.
What's in Your Package
Your Teleleo modem arrives with everything you need to get started:
- Teleleo GSM modem
- Quick start guide
You provide your own active SIM card — the one you'll be accessing remotely.
After Delivery: Getting Started
Once your modem arrives, getting connected takes just minutes:
- Insert your SIM card into the modem
- Plug the modem into power in a location with good mobile signal
- Activate your 30-day free trial through your Teleleo account
- Log in from anywhere and start using your number remotely
Full setup instructions are included in your package and available through your online account.
Support During Delivery
Our team is here to help with any delivery questions or concerns.
Live chat: Available 07:00 – 19:00 (London time, GMT/BST)
Email: [email protected]
Address: 20 Hammersmith Broadway, London, W6 7AF, United Kingdom
Frequently Asked Questions About Delivery
We ship to every country in the world. If you can provide a valid shipping address, we can deliver there.
Delivery times vary by location. Most international orders arrive within one to three weeks. You’ll receive tracking information once your order ships.
If your order hasn’t shipped yet, contact us immediately through live chat, and we’ll do our best to update your address. Once shipped, we cannot redirect packages.
If your tracking shows no movement for an extended period or your package hasn’t arrived within a reasonable timeframe, contact our support team. We’ll investigate with the carrier and work to resolve the issue.
Import duties, taxes, and customs clearance fees are the responsibility of the recipient. These vary by country and are determined by your local customs authority.
Contact us immediately through live chat with your order number and photos of the damage. We’ll arrange a replacement.
Stay reachable worldwide with the latest Teleleo experience
Keep your home SIM active, receive OTP codes, make calls, send SMS, and run Teleleo products in one unified platform — without roaming fees and without losing access to the number your customers, colleagues, and banks already know.
