Q: Where do you ship and how much does it cost?

Important: We currently do not ship Teleleo modems to the United States or Canada. Note: We ship worldwide, except to destinations with international sanctions or carrier restrictions. We ship Teleleo modems worldwide using flat-rate shipping per order (no item limit). United Kingdom Standard: FREE | Express: £7.99 European Union (EU) Germany, France, Italy, Spain, Netherlands, Poland, Czech Republic, Ireland, Sweden: Standard: FREE | Express: €9.99 All other EU countries: Standard: €9.99 Worldwide Standard: £19.99 Shipping times depend on the destination and selected delivery method.

Question 1

What is Teleleo?

Accepted Answer

Teleleo lets you remotely access and control your SIM card from anywhere in the world.
You can receive and send SMS, make and receive calls, get OTP codes, and manage your SIM online — without roaming.

Question 2

How Teleleo Works?

Accepted Answer

Your SIM card stays inside a physical modem.
Teleleo connects this modem to your online account, so you can access SMS, calls, and mobile internet remotely via the web dashboard or apps.

Question 3

Do you provide a SIM card?

Accepted Answer

No, we do not provide SIM cards. You need to get one from a mobile operator of your choice. Please make sure the SIM card plan is suitable for use with a modem.

Question 4

How do I register on the website?

Accepted Answer

To create your Teleleo account:
1. Go to https://www.teleleo.com.
2. Click Register in the top right corner.
3. Enter your email address and create a password.
4. Enter the confirmation code sent to your email.

If you do not see the email, please check your spam folder.

Question 5

Where do you ship and how much does it cost?

Accepted Answer

Important: We currently do not ship Teleleo modems to the United States or Canada.
Note: We ship worldwide, except to destinations with international sanctions or carrier restrictions.

We ship Teleleo modems worldwide using flat-rate shipping per order (no item limit).

United Kingdom
Standard: FREE | Express: £7.99

European Union (EU)
Germany, France, Italy, Spain, Netherlands, Poland, Czech Republic, Ireland, Sweden:
Standard: FREE | Express: €9.99

All other EU countries:
Standard: €9.99

Worldwide
Standard: £19.99

Shipping times depend on the destination and selected delivery method.

Question 6

Will it work in my country?

Accepted Answer

The current-generation Teleleo modem supports LTE bands B1/3/7/8/20/28/38/40/41 and 3G bands 1/8.

This allows it to work with most mobile operators in:
- Africa
- Europe
- the Middle East
- Asia (excluding Japan and South Korea)
- Oceania

Important: Teleleo modems are currently not supported in the United States or Canada.
We do not recommend purchasing a Teleleo modem for use in these countries, and shipping to the United States and Canada is not available at this time.

If your SIM card works on a supported 4G/LTE network in your country, Teleleo will most likely work as well.

Question 7

Does Teleleo work in the United States or Canada?

Accepted Answer

No. Teleleo modems are currently not supported in the United States or Canada due to network compatibility limitations.

We also do not ship Teleleo modems to the United States or Canada at this time.

Please check our website for future updates regarding North American support.

Question 8

Which carriers and SIM cards are compatible with Teleleo?

Accepted Answer

Teleleo works with most mobile carriers worldwide.

The modem is compatible with any carrier that operates on the supported LTE and 3G bands listed above.

Question 9

Will my SIM card plan still apply?

Accepted Answer

Yes. All calls, SMS, and mobile data used via the modem are deducted from your SIM card plan — just as if the SIM were in a phone.

Please keep your mobile account active and topped up.

Important: Teleleo does not provide free SMS, calls, or mobile data.

Question 10

What is included when I purchase a Teleleo modem?

Accepted Answer

The box includes:
- Teleleo modem
- Quick-start guide

The modem supports mini-SIM cards only. If your SIM card is micro-SIM or nano-SIM, you will need an adapter (not included).

Question 11

Why do I need a subscription?

Accepted Answer

Teleleo works in two modes: without a subscription and with an active subscription.

Without a subscription, you can:
- receive incoming SMS
- share mobile internet via Wi-Fi

With an active subscription, you unlock:
- sending SMS
- making and receiving voice calls
- call automation (auto-reply and auto-dialer)
- Teleleo VPN
- SMS forwarding, logs, and advanced controls

Important: Subscription is required to use all communication and automation features.

Question 12

Can I pause my subscription?

Accepted Answer

Yes, you can cancel your subscription anytime.

To cancel your subscription:
- Go to https://teleleo.com/account/device-list
- Select your device
- Click Manage Subscription

After cancellation, you can continue using the device without a subscription, with limited functionality.

Question 13

What should I do if my modem stops working?

Accepted Answer

If your modem is not working correctly:
- Disconnect the modem from the power source.
- Wait a few seconds and reconnect it (power cycle).
- Check that the SIM card has a signal and a positive balance.
If the issue persists, contact our support team via:
- the support chat in your Teleleo web dashboard
- email: support@teleleo.com

Question 14

Can I return the modem for a refund?

Accepted Answer

Yes — you can try Teleleo risk-free.

You may return the Teleleo modem within 30 days of delivery for a refund of the device price.

You can open and test the modem, but it must be returned:
- in as-new condition
- in the original packaging

If the device is faulty or the wrong item was shipped, we will cover return shipping and offer a replacement or a full refund.

To start a return, contact support via the dashboard chat or email support@teleleo.com.

Question 15

Is there a mobile app?

Accepted Answer

Yes — the Teleleo Calls app is available for iOS and Android.
It connects to the SIM card inside your modem, so you can make and receive calls and read SMS right from your phone.

Download the app:
- App Store (iOS)
- Google Play (Android)

The web dashboard also remains fully available on desktop and mobile browsers.

Question 16

Can I text and make calls from my mobile phone?

Accepted Answer

Yes.

Calls
The easiest way is the free Teleleo Calls app — it makes and receives calls through the SIM in your modem:
- App Store (iOS)
- Google Play (Android)

You can also use a third-party SIP app (such as Zoiper or Linphone) with the SIP credentials from your Teleleo account, or call directly from the Teleleo web dashboard on a desktop computer.
For more details, see the SIP section at: https://teleleo.com/how-to-use

SMS
You can:
- read incoming SMS (including OTP codes) in the Teleleo Calls app
- forward incoming SMS to your email or Telegram
- view all SMS in the web dashboard

For sending SMS, SMS campaigns, scheduling, and full message history, the web dashboard on a desktop provides the most complete experience.

Question 17

What should I prepare before activating the modem?

Accepted Answer

Before activating your modem, make sure that:
- Your SIM card PIN code is disabled
- The SIM card has:
- active SMS service
- active voice calls (if you plan to use calls)
- a positive balance
- The SIM card works correctly in a regular mobile phone (strongly recommended — test before activation)
- You are using:
- a stable USB port or
- a reliable power adapter
- Your modem is located in an area with stable mobile signal

Important: During the first activation, the modem downloads and installs the latest firmware. This process may take up to 10 minutes. Do not unplug the modem during this time.

Question 18

How do I activate the modem?

Accepted Answer

You can activate your Teleleo modem in two ways:
- Automatic activation (recommended)
- Manual activation

Method 1: Automatic Activation (Recommended)
Step-by-step
1. Log in to your Teleleo account.
2. Go to Modem Activation.
3. Make sure the SIM card PIN code is disabled.
4. Insert the SIM card into the modem.
5. Plug the modem into your computer's USB port.
6. Restart the modem by unplugging it and plugging it back in.
7. Wait until activation completes.

Activation time: Usually 2–5 minutes, up to 10 minutes during first-time setup.

If activation takes longer than 10 minutes
Check the following:
- The SIM card has mobile signal
- The SIM card has a positive balance
- The modem is not connected through a USB hub
- The SIM card works in a regular phone

If the modem still does not activate, try Manual Activation.

Method 2: Manual Activation
Use this method if automatic activation fails.
Step-by-step
1. Disable the SIM card PIN code.
2. Insert the SIM card into the modem (SIM slot is under the rear cover).
3. Find the sticker under the rear cover of the modem.
4. Enter:
- the last 6 digits of the IMEI
- the last 4 characters of the Wi-Fi SSID
5. Click Activate.
6. Connect the modem to a power source.
7. If already connected, unplug and plug it back in.

After activation
If the modem status shows Offline:
- Wait 1–2 minutes
- Restart the modem by reconnecting the power

Question 19

Common Activation Issues & Solutions

Accepted Answer

Modem stays Offline

Possible reasons:
- No mobile signal
- SIM card balance is zero
- SIM card PIN is enabled
- SIM card is blocked by the operator

What to do:
- Test the SIM card in a phone
- Check balance and network signal
- Restart the modem

Activation fails repeatedly
- Try manual activation
- Use a different power source
- Make sure the SIM is supported by local carriers

If the issue persists, contact support via:
- Support chat in your Teleleo dashboard
- Email: support@teleleo.com

Question 20

What Is Available After Activation (Without Subscription)?

Accepted Answer

After successful activation, you can:
- Share mobile internet via Wi-Fi
- View incoming SMS messages

Important: To unlock full functionality, you need an active subscription.

Question 21

Do I get a free trial after activation?

Accepted Answer

Yes.

After activating your modem for the first time, you receive a 30-day free trial with access to all platform features, including:
- Sending SMS
- Making and receiving calls
- Call automation
- VPN
- Advanced SMS management

No payment is required to start the trial.

Question 22

How SMS Work in Teleleo?

Accepted Answer

Teleleo sends and receives SMS directly through the SIM card inside your modem.
Teleleo does not generate or replace SMS — everything depends on your mobile operator and SIM plan.

Important:
- Teleleo does not provide free SMS
- SMS limits and blocking rules are set by your mobile operator
- If your SIM cannot send SMS in a phone, it will not work in Teleleo

Question 23

Receiving SMS

Accepted Answer

Once the modem is activated and online, all incoming SMS messages are:
- displayed in the SMS section of your Teleleo dashboard
- stored in message history
- available even if you are in another country

Note: The modem must be online to receive new messages.

Question 24

Sending an SMS

Accepted Answer

Step-by-step
1. Go to SMS.
2. Click the green Send SMS button.
3. Select a device (modem).
4. Enter the recipient's phone number or select a contact.
5. (Optional) Enable Use short number if needed.
6. Type your message.
7. (Optional) Schedule the SMS for later.
8. Click Send.

Important:
- Make sure your SIM plan includes outgoing SMS
- International SMS rates depend on your carrier

Question 25

Replying, Resending, and Deleting SMS

Accepted Answer

- Reply — click the reply icon next to the message
- Resend — click the resend icon
- Delete — click the trash icon

Note: Deleting a message removes it only from your Teleleo account, not from your operator records.

Question 26

SMS Auto-Reply

Accepted Answer

Auto-reply lets you automatically respond to incoming SMS messages.

How to create an auto-reply
1. Go to SMS → Auto-reply.
2. Click Create.
3. Enter a rule name.
4. Select one or more devices (leave empty to apply to all devices).
5. Add phone numbers, contacts, or groups.
6. Enter the auto-reply message text.
7. Click Save.

Note: If multiple auto-reply rules match, only the first active rule is applied.

Question 27

Forwarding SMS to Email or Telegram

Accepted Answer

Supported destinations
- Email
- Telegram

Telegram setup
1. Open Telegram and find @TeleleoBot.
2. Click Start.
3. Copy your Chat ID.

Create a forwarding rule
1. Go to SMS → SMS Forwarding.
2. Click Create Forwarding Rule.
3. Select devices (or leave empty for all).
4. Add phone numbers or contacts.
5. Enter email addresses.
6. Paste Telegram Chat ID (if needed).
7. Click Save.

Important:
- Forwarding works only while the modem is online
- Delays depend on your operator and Telegram/email services

Question 28

Managing Forwarding Rules

Accepted Answer

- View details — click Details
- Edit — update fields and click Save
- Delete — click Delete

Note: Deleted rules stop working immediately.

Question 29

SMS Campaigns

Accepted Answer

Teleleo allows sending SMS to multiple recipients from one modem.

Limits
- Up to 300 SMS per day per modem
- Higher limits may cause SIM blocking by your operator

Important: Teleleo is not a bulk SMS gateway. All messages are sent via your personal SIM card.

Create the SMS campaign
1. Go to SMS → SMS Campaigns.
2. Click Create New.
3. Enter a campaign name.
4. Select one modem only.
5. Add phone numbers or contact groups.
6. Type your message.
7. (Optional) Schedule the campaign.
8. Click Send Now or Save as Draft.

Question 30

Common SMS Issues & Troubleshooting

Accepted Answer

SMS not sending

Possible reasons:
- No SMS balance
- Operator restrictions
- SIM blocked due to spam activity

What to do:
- Test SMS sending in a phone
- Reduce sending frequency
- Contact your mobile operator

OTP SMS not arriving

Possible reasons:
- Modem is offline
- Operator delay
- Sender uses anti-forwarding protections

What to do:
- Check modem status
- Disable and re-enable forwarding
- Try receiving SMS directly in the dashboard

Question 31

How Calls Work in Teleleo

Accepted Answer

Teleleo handles calls through the SIM card installed in your modem.
The modem connects your SIM to the Teleleo platform, allowing you to manage calls remotely.

Important:
- Teleleo does not replace your mobile operator
- All calls are billed by your carrier
- The modem must be online to receive or make calls
- Only one call mode can be active at a time

Question 32

What are the Teleleo call modes?

Accepted Answer

Teleleo supports two call modes. You must choose one.

Voice Call Mode
Use this mode if you want to:
- make and receive calls manually
- talk to callers in real time
- use Teleleo like a remote phone

Available features:
- incoming and outgoing calls
- web dialer
- SIP client support
- call notifications

Robotic Call Mode
Use this mode if you want to:
- automatically answer calls
- play recorded messages
- run auto-dial campaigns

Available features:
- voice auto-reply
- auto-dialer
- call logs and statistics

Limitations
- regular voice calls are not available
- SIP is disabled in this mode

Tip: Switch call modes only when needed. Frequent switching may interrupt active rules or campaigns.

Question 33

Switching Call Modes

Accepted Answer

1. Go to Calls → Call Mode.
2. Select Voice Call or Robotic Call.
3. Confirm the change.
4. Wait 1–2 minutes for the modem to apply the new mode.

Note: Active calls or campaigns will be stopped when switching modes.

Question 34

Making and Receiving Voice Calls

Accepted Answer

Using the Teleleo Calls App (Recommended)
Install the free Teleleo Calls app to make and receive calls through your SIM right from your phone:
- App Store (iOS)
- Google Play (Android)

Using the Web Dashboard
1. Go to Calls.
2. Use the on-screen dialer to enter a number.
3. Click Call.

Incoming calls appear in the dashboard in real time.

Using a Third-Party SIP App
Any standard SIP client also works, for example:
- Zoiper
- Linphone
(Teleleo is not affiliated with these apps.)

SIP setup overview
1. Go to Calls → SIP.
2. Copy your SIP credentials.
3. Enter them into your SIP app.
4. Make and receive calls using your SIM remotely.

Note: SIP works only in Voice Call Mode.

Question 35

Call Notifications

Accepted Answer

You can receive notifications for:
- incoming calls
- outgoing calls
- missed calls

Supported channels
- Email
- Telegram

How to set up call notifications
1. Go to Calls → Notifications.
2. Click Create.
3. Select devices.
4. Select phone numbers or groups.
5. Choose notification channels.
6. Click Save.

Note: Notifications are delivered only while the modem is online.

Question 36

Call Auto-Reply (Robotic Mode)

Accepted Answer

Auto-reply automatically answers incoming calls with a recorded message.

How to create an auto-reply rule
1. Switch the modem to Robotic Call Mode.
2. Go to Calls → Auto-reply.
3. Click Create.
4. Enter a rule name.
5. Select devices.
6. Add incoming phone numbers or select All.
7. Upload an audio file or generate one using text-to-speech.
8. Click Create.

Audio file requirements
- Supported formats: MP3, WAV
- Recommended length: under 60 seconds

Note: If multiple auto-reply rules match, the first active rule is applied.

Question 37

Auto-Dialer (Robotic Mode)

Accepted Answer

The Auto-Dialer lets you automatically call multiple recipients.

Create an auto-dial campaign
1. Switch to Robotic Call Mode.
2. Go to Calls → Auto-dialer.
3. Click Create.
4. Enter a campaign name.
5. Select one modem only.
6. Add phone numbers or contact groups.
7. Upload or generate an audio message.
8. (Optional) Schedule the campaign.
9. Click Create.

Campaign options
- Schedule start time
- Save campaign as draft
- Listen to call responses
- View statistics after completion

Important: Auto-dial campaigns may be restricted by your mobile operator. Excessive calling can result in SIM blocking.

Question 38

Common Call Issues & Troubleshooting

Accepted Answer

Cannot make or receive calls

Possible reasons:
- Modem is offline
- No call balance
- Wrong call mode selected

What to do:
- Check modem status
- Verify call mode
- Test calls in a phone

SIP not working

Possible reasons:
- Robotic Call Mode enabled
- Incorrect SIP credentials
- Firewall or network restrictions

What to do:
- Switch to Voice Call Mode
- Re-copy SIP credentials
- Try another network

Question 39

How Teleleo VPN Works

Accepted Answer

Teleleo VPN routes your internet traffic through the SIM card installed in your modem, not through Teleleo servers.

This means:
- your IP address matches the location of the SIM card
- websites and services see you as if you are physically in that country

Key difference from traditional VPNs: Teleleo VPN does not provide virtual locations. It provides real mobile IP access via your own SIM card.

Question 40

When to Use Teleleo VPN

Accepted Answer

Teleleo VPN is useful if you need to:
- access websites that require a local mobile IP
- avoid roaming restrictions
- work with services that block classic VPN providers
- appear online from your SIM's country

Typical use cases:
- banking and financial services
- marketplaces and classifieds
- ad platforms
- regional services

Question 41

Requirements and Limitations

Accepted Answer

Important:
- VPN traffic uses your SIM card's mobile data
- Your SIM must have:
- active mobile data
- sufficient balance
- Speed and stability depend on:
- mobile operator
- signal quality
- data plan limits

Note: Teleleo VPN does not bypass operator restrictions or data caps.

Question 42

Supported Devices

Accepted Answer

Teleleo VPN can be used on:
- Windows
- macOS
- iOS
- Android

Note: VPN configuration uses standard system VPN settings.

Question 43

How to Enable VPN on the Modem

Accepted Answer

1. Log in to your Teleleo account.
2. Go to VPN.
3. Select the modem you want to use.
4. Enable VPN for that modem.

Note: Only one VPN connection per modem is recommended for stable performance.

Question 44

How to Set Up VPN on Your Device

Accepted Answer

Setup overview
1. Enable VPN in your Teleleo account.
2. Copy VPN credentials from the VPN section.
3. Create a new VPN profile on your device.
4. Enter the provided credentials.
5. Connect to the VPN.

Question 45

Common VPN Issues & Troubleshooting

Accepted Answer

VPN connects but internet does not work

Possible reasons:
- no mobile data balance
- weak mobile signal
- operator data restrictions

What to do:
- check SIM data balance
- test mobile internet in a phone
- move modem to an area with better signal

VPN does not connect

Possible reasons:
- VPN not enabled on the modem
- incorrect credentials
- firewall or network restrictions

What to do:
- re-enable VPN in your account
- regenerate credentials
- try another network

Question 46

Security and Privacy Notes

Accepted Answer

- Teleleo does not inspect or modify your traffic
- Traffic is routed directly through your SIM
- Security depends on your device and operator

Note: For sensitive use cases, follow standard security best practices on your device.

Question 47

How Wi-Fi Works in Teleleo

Accepted Answer

Teleleo allows you to share mobile internet from the SIM card installed in your modem via Wi-Fi.
All Wi-Fi traffic is routed through your SIM card and uses your mobile data plan.

Important:
- Wi-Fi traffic consumes your SIM card's mobile data
- Speed and stability depend on your mobile operator, signal quality, and data plan
- Teleleo does not provide free internet traffic

Question 48

How do I configure Wi-Fi settings?

Accepted Answer

You can configure Wi-Fi settings through your Teleleo personal account.

To manage Wi-Fi settings:
1. Log in to your Teleleo account.
2. Go to the Wi-Fi section.
3. Configure:
- Wi-Fi network name (SSID)
- Password
- Security settings
4. Save changes.

Changes are applied automatically once the modem is online.

Question 49

Can I manage multiple Wi-Fi networks?

Accepted Answer

Yes. You can create and manage multiple Wi-Fi configurations in your personal account.

This allows you to:
- switch between different Wi-Fi setups
- update passwords without physical access to the modem
- manage network access remotely

Note: Only one Wi-Fi configuration can be active on a modem at a time.

Question 50

How Contacts and Groups Work

Accepted Answer

Contacts and groups help you organize phone numbers and use them efficiently across Teleleo features.

Contacts and groups are used in:
- SMS sending and campaigns
- SMS auto-reply
- SMS forwarding rules
- Call notifications
- Auto-dial campaigns

Question 51

How do I manage contacts and groups?

Accepted Answer

You can manage contacts and groups in the Contacts section of your personal account.

Available actions:
- create and edit contacts
- create contact groups
- add or remove contacts from groups
- use contacts and groups across SMS and Calls features

Organizing contacts into groups helps automate communication and reduces manual work.

Question 52

Can I import contacts from other platforms?

Accepted Answer

Yes. You can import contacts using a CSV file.

When importing contacts:
- make sure phone numbers are in international format
- verify data before saving

Imported contacts can be immediately used for SMS, calls, campaigns, and automation rules.

Question 53

Teleleo API Overview

Accepted Answer

Teleleo provides an API for advanced users and developers.
The API allows you to integrate Teleleo with external systems and automate platform features programmatically.

Note: The API is intended for users with technical experience.

Question 54

What can I do with the Teleleo API?

Accepted Answer

Using the Teleleo API, you can automate and manage:
- SMS sending and management
- Call operations
- Device and modem management
- Account-level operations

API functionality mirrors core platform features.

Question 55

Where can I find API documentation?

Accepted Answer

Full and up-to-date API documentation is available in your personal account.

Important:
- API access may require an active subscription
- API usage is subject to platform limits and fair-use policies

Question 56

Account Management Overview

Accepted Answer

Your Teleleo account allows you to manage all aspects of your service, devices, and billing from one place.

Question 57

How do I manage my account settings?

Accepted Answer

You can manage account settings in the Account section of your personal account.

Available settings include:
- profile information
- password and security settings
- connected devices
- notification preferences

Changes take effect immediately after saving.

Question 58

Can I change my billing information?

Accepted Answer

Yes. You can update your billing information at any time.

To update billing details:
1. Go to the Account section.
2. Open Billing.
3. Update your payment or billing information.
4. Save changes.

Note: Subscription status and billing history are also available in this section.

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